Q & A

ARE YOUR PRODUCTS ECO-FRIENDLY?

We work with printing companies that prioritize sustainability and eco-friendly products to ensure that we are doing our parts to be mindful of the environment. We are part of the Eco-Packaging Alliance where we get to support and plant trees around the world through our business with them.

WHY ARE ALL PRODUCTS FLAT CARDS?

We noticed that many times when cards are received, they get stored in a box or thrown away. Our goal is that our products find a belonging in your home to continue to bring joy along with the sweet, thoughtful message from your loved ones.

I MADE A MISTAKE ON MY ORDER, CAN I MAKE ANY CHANGES?

Yes, please contact us at dear.hearten.co@gmail.com within 24 hours of your order submission with details, and we will do our best to accommodate and make any changes accordingly.

RETURNS & EXCHANGES

Unfortunately, we cannot refund nor exchange our orders at the moment. However, if there was a mistake or damage on our end, please let us know and we will make sure to deliver a complete and correct order.